Customer Service

Your Order

Order Status
Within 24 hours of placing your order, you will receive an e-mail confirming we have received your order. Once your order has been shipped, you will receive an e-mail with shipping confirmation. Some orders may contain items that ship separately.

Tracking Your Order
Once item(s) are shipped, tracking numbers are assigned and emailed to you. It may take up to 48 hours or longer before the package is checked into the carrier's tracking system.
To track your order please log onto the carrier’s website.

Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Reasons may include:
- Item(s) not available.
- Difficulty in processing your payment information.
- Cannot ship to address provided.

If your order is cancelled, you will receive an e-mail notification regarding your order, which will explain the reason for the cancellation. You will not be billed for any cancelled items.
In the event Francoise Elizee Collection cancels your order, your sole and exclusive remedy is limited to reimbursement of amounts billed to your credit card for the items cancelled.

Product Availability

Francoise Elizee products are subject to availability; and we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fill your order.

Made to Order Items
You may order Made to Order items online. Made to Order items are items that are not in stock but are made especially for you.
Because Made to Order items are neither returnable nor exchangeable, we ask that you take special care when making your selections.
Made to Order items can take as long as 3 - 12 weeks, so please consider this time requirement when placing your order. When you order a Made to Order item, you will see the expected ship date in your Shopping Bag.
Please order carefully, as Made to Order items are neither returnable nor exchangeable. Total payment is required upon order (credit, debit or bank check cards will be charged upon order).


Expected Ship Dates – Made to Order Items
For Made to Order items, we calculate Expected Ship Dates to help you find out when these items are expected to ship. An Expected Ship Date is a calculation of several factors.
When we can accurately calculate Expected Ship Dates, we'll provide them to you during Checkout, as well as in your Order Confirmation email. Please note that Expected Ship Dates are estimates only, and are not guaranteed. Due to many factors, Expected Ship Dates can also change between the time you place the order and receive an order confirmation. We do our best to provide accurate estimates and provide you with several other resources for tracking your order, such as order detail and tracking links.


Purchasing and Payment

Purchasing
Depending on availability, purchases may be made either directly through www.FrancoiseElizee.com or through the assistance of our sales representatives at 1.305.371.6797

Payment
The following credit cards are accepted for payment at www.FrancoiseElizee.com: American Express Card, Discover, MasterCard and Visa. Gift cards are also accepted.
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Credit, Debit or Bank Check Cards are charged upon order.

Sales Tax
Sales tax is added on all merchandise delivered to the state of Florida.

Pricing

Prices displayed on the Francoise Elizee web site are quoted in U.S. dollars. While we try to ensure that all prices on our web site are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled.

Title to products you order on this web site and risk of loss or damage to products, passes to you upon delivery, provided that we have received payment in full for the products.

Shipping

Shipping Options
All online purchases are shipped via FedEx. For security reasons, Francoise Elizee online purchases will require an adult signature upon delivery. In addition, online purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through FedEx. If you would like to place an order to be shipped to P.O. boxes or APO/FPO addresses, please e-mail us at Orders@FrancoiseElizee.com or call us at 1.305.371.6797

At the current time, orders submitted online can only be shipped within the USA excluding the state of CALIFORNIA. At Checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
For most items, you will have the option of upgrading your shipping method for faster delivery. If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) EST. Orders received and/or processed after that time will not be processed until the following business day. Business days are Monday - Friday, excluding federal holidays within the United States.
If you would like to place an order to be shipped to an international address, please e- mail us at Orders@FrancoiseElizee.com or call us at 1.305.371.6797. An estimated delivery charge will be quoted at the time of order placement. This charge may be amended at a later date based on the weight and the geographic shipping location of the order. Delivery transit days to the recipient will vary depending upon the destination country.
Duties and taxes (including value added tax) will be the responsibility of the recipient. Francoise Elizee Collection AKA Elizee Corp. cannot determine the exact amount of these fees in advance, however an estimate will be provided to the purchaser prior to the time of shipping. The purchaser's approval is needed to complete shipment.


USA Shipping Rates

Standard

Special Services

FedEx Ground

FedEx Express Saver

FedEx 2Day

FedEx Standard Overnight

$20.00

$40.00

$50.00

$60.00

FedEx Ground Service Details
Delivery Times: 1 - 5 business days within the contiguous U.S; 3 - 7 business days to Alaska and Hawaii.

Service Days: Monday – Friday. Delivery is by the end of the business day.

Delivery Area: Available throughout all 50 states excluding the state of California, Exceptions: FedEx Ground cannot deliver to P.O. boxes.

FedEx Express Saver
Delivery Times: Delivery to businesses by 4:30 p.m. and to residences by 7:00 p.m., in 3 business days.
Service Days: Monday – Friday
Delivery Area: Available throughout all states except Alaska and Hawaii and California
Exceptions: Not available to Alaska and Hawaii. For additional details about Alaska and Hawaii shipments, please e-mail us at Orders@FrancoiseElizee.com

FedEx 2Day Details
Delivery Times: Delivery to businesses by 4:30 p.m. and to residences by 7:00 p.m., in 2 business days.
Service Days: Monday – Friday with Saturday service available in many areas for an additional charge.
Delivery Area: Available throughout all 50 states excluding the state of California.
Exceptions: Delivery to some rural areas of Alaska and Hawaii in 3 business days. For additional details about Alaska and Hawaii shipments, please e-mail us at Orders@FrancoiseElizee.com

FedEx Standard Overnight Service Details
Delivery Times: Next business day delivery by 3 p.m. to most U.S addresses; by 4:30 p.m. to rural areas.
Service Days: Monday – Friday
Delivery Area: Available throughout all 50 states (not available in all areas of Alaska and Hawaii) excluding the state of California.
Exceptions: Available for Hawaii in 1 or 2 business days. For additional details about Alaska and Hawaii shipments, please e-mail us at Orders@FrancoiseElizee.com

To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method. Orders are processed and delivered Monday through Friday, excluding holidays. Francoise Elizee Collection, Elizee Corp cannot be responsible for unanticipated delays.

If you require further assistance, please e-mail us at Customerservice@FrancoiseElizee.com

Francoise Elizee Gift Cards

- Francoise Elizee Online Gift Cards may be treated the same as cash.
- Francoise Elizee Online Gift Cards are not redeemable for cash, nor can they be returned for a cash refund.
- Francoise Elizee Online Gift Cards cannot be purchased with an Francoise Elizee Traditional Gift Card, nor can they be used to purchase an Francoise Elizee Traditional Gift Card.
- The Francoise Elizee Online Gift Card is immediately redeemable once your recipient receives the Francoise Elizee Online Gift Card e-mail notification (we'll send it within one business day of order completion).
- Sales tax is applicable on any merchandise purchased with an Francoise Elizee Online Gift Card.
- Delivery to an incorrect but deliverable e-mail address is the sole responsibility of the purchaser.
- Delivery to a non-existent e-mail address is the sole responsibility of the purchaser.
- Francoise Elizee is not responsible for lost or stolen Francoise Elizee Online Gift Cards.

Return Policy

Elizee Corp, Francoise Elizee proudly stands behind the design and quality of our products. If for any reason you are not satisfied with your purchase, you may return it within 10 days of the merchandise receipt for store credit or exchange. You can only return or exchange In Stock items. The item must be returned in new and unused condition, and in its original packaging to assure store credit. We cannot accept any item for return or exchange, which bears an indication that it was used. There are absolutely no returns or exchanges on Made to Order items.
Please note that shipping costs will not be subject to refund. We recommend shipping returned merchandise via FedEx or insured parcel post for tracking purposes and that a customer request adequate insurance to cover the purchase price of the shipment. Francoise Elizee Collection, Elizee Corp will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet the above return requirements in Francoise Elizee Collection sole discretion.

Send the return package to:

Francoise Elizee Collection
1110 Brickell Avenue Suite 315,
Miami, Florida 33131 USA


Authentic Francoise Elizee Guarantee
We guarantee the authenticity of all products purchased through www.FrancoiseElizee.com.
Francoise Elizee products are crafted with the highest quality materials, design and workmanship. All Francoise Elizee products are made in Argentina and in Colombia.

Slight imperfections in leathers and exotic skins are normal for the type of natural leathers used by Francoise Elizee. All types of leathers and other delicate materials (including metal accessories) suffer from humidity. Humidity, salt and atmospheric agents in general can cause permanent and irreversible wear and tear. Therefore, please avoid rain and direct contact with heat, oil, grease (makeup), alcohol (perfume, solvents) and other abrasive products, as Francoise Elizee, Elizee Corp cannot assume responsibility for the eventual deterioration and mishandling of the product.

All materials are sourced for their exceptional quality and are tested extensively prior to sale. However, some materials, such as suede, may transfer color on to lighter materials. Similarly, avoid contact with any materials, which may transfer their color pigments on to the product.

If you require specific care guidance for your product, please do not hesitate to e-mail us at Info@FrancoiseElizee.com.

Security and Privacy

Security Policy
We want your FrancoiseElizee.com shopping experiences to be safe and secure. Therefore, we use Secure Sockets Layer (SSL) technology to encrypt your credit card information as it travels over the Internet. SSL is a standard technology used by many other E-Commerce web sites. This means that using your credit card to place an order with FrancoiseElizee.com is as safe as giving us your credit card information via telephone. Some computers may not be able to "communicate" with our secure server. If you experience any difficulty, please feel free to call Customer Service at 1.305.371.6797 to place your order.

If you prefer to submit your order by phone, please call us at 1.305.371.6797

Privacy Policy
When you visit www.FrancoiseElizee.com, our commitment to you as our valued customer is to provide an exciting shopping experience, as well as the elevated level of personal service that is synonymous with Francoise Elizee Collection. In order to do so, we may obtain information about you so that we may provide you with all of the wonderful benefits that www.FrancoiseElizee.com offers. Because we respect your privacy, we always handle this information in a safe and responsible manner. So that you may make the most of your shopping experience, we learn about the products and services that are of interest to you when you visit www.FrancoiseElizee.com. In turn, we may from time to time provide you with information related to those products and services. When you provide FrancoiseElizee.com with information, that information is safely stored. To best serve you, FrancoiseElizee.com may share that information with outside companies that we ask to perform services for us, such as maintaining a database of customer information or preparing and distributing e-mail messages to our customers. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements. We will continue to find new ways to enhance your FrancoiseElizee.com shopping experience. We welcome your periodic review of our Privacy Policy as we update it to reflect improved technologies and services.

Customer Care Policy

Please take note of our suggested guidelines for maintaining your Francoise Elizee item. The following are suggestions which will help preserve the original quality of your purchase, so you can enjoy it for years to come.

Jewelry & handbags
Every piece of francoise elizee jewelry features real genuine exotic skins. Our products are made by hand and therefore, require gentle handling.
Following each wear, wipe the gemstone and metal portions of the product gently with a soft cloth and store in a jewelry box or other location away from direct sources of light, heat, moisture or air conditioning. If you own a piece featuring exotic skins, please lightly dust the skin with a dry cloth or make-up brush to remove any lint.
Please avoid direct contact with water (salt or fresh), excessive perspiration, and chemicals such as chlorine, sulfur, perfume, detergent and lotion. Our pieces consist of metal plated with 14k and 18k gold. The metal may darken or tarnish with normal wear. We recommend gently wiping the metal surface with a polishing cloth; however, excessive polishing will rub off the plating and is not recommended.

Exotic skin care
The best way to care for an exotic leather accessory is to simply keep it clean and dry. Do not use cleaning or conditioning products designed for cow leather; such products will damage most exotic leathers.
Ideally, you should clean your alligator, crocodile or other exotic leather accessory every few months with a clean damp cloth or with a cleaner specifically intended for such exotic leathers.
When not in use, it is important to keep your exotic leather item relatively cool and dry. If used infrequently, you should also take care that the leather (any leather) item is stored in a natural unstressed position.
Because all of the stones and exotic skins used in our collections are real, they may vary in shape, size and color. Inclusions can be seen in natural stones and is a part of their beauty.